General

If you want to read some introduction info about ClanBase, check out our .

You can sign up as an individual player by clicking the link in the ClanBase Menu. This will bring you to the signup page. You have to enter at least your name, a valid e-mail address (which will be your log-in!), a valid password and you can select your favourite game(s). The optional info can also be entered at a later time. Once you've finished with entering the fields press submit. You will see the following message:

Thanks for signing up ! An email message with further instructions has been sent to 'Youraddress@Provider.com'.

In your mail you will receive a link which you will need to click to confirm your signup. Congratulations, you are now registered at ClanBase! With this player account you can play 1on1 matches. You can also join a clan or make one yourself.

Never signup again when you already had made an account before. Retrieve your password if you can't login anymore.

When you are registered, you are able to login by entering your email address and password in the therefore designated places by following the login link on top of the page.

If you need our logo, or a variation of it, for example to link to ClanBase from your own site, or you want a ClanBase wallpaper for your desktop, then check out about our logo program.

We have created page where you can view all current crewvacancies. In order to apply for a position you should click on the link and follow the instructions described there. After we have processed your submission you will usually receive a reply to your application by e-mail within 30 days.

There isn't always an open supervisor position for the game you'd like to do more for. However, there is always need for motivated cup admins. As cup admin you can gain crucial experience and contribute to the scene at the same time. The expertise you build up will be in your favor when a supervisor position does become available.

Use the .

The game supervisor of each game can be found on .

Sometimes you may feel that a ClanBase supervisor did something wrong. This can happen, we are all humans. If this is the case, you can file a complaint in English by mail.

When making your complaint, please make a short summary of the problem supported with relevant facts. A complaint without facts, good arguments and proof will be ignored! Mails containing any abuse or sent to the wrong person will be ignored as well.

Who to mail?

1. First talk things over with the supervisor in question.
   • Cup issues: cup supervisors.
   • Ladder issues: ladder supervisor.
   • Conflict decisions: the supervisor who closed the conflict.
   • Game forum issues: game supervisor.
   • Other complaints: read the relevant sections in the rest of this FAQ.
   
   
2. If you can't solve the problem with that supervisor, mail all the details to the game supervisor and also include all conversation you had with the previous supervisor about the subject.
   
   
3. If the problem also can't be solved with even the game supervisor, you can mail the responsible chiefs. Include all conversation you had with the previous supervisors about the subject.
   • EuroCup, OpenCup and SummerCup issues Cup Chiefs .
   • NationsCup issues NationsCup (NC) Chiefs .
   • Hosted Cup issues Hosted Cup (HC) Chief .
   • Ladder and conflict issues Ladder Chiefs .
   • Game (supervisor) issues Ladder Chiefs .
   • Cheating Read .
   • Abuse or ban issues Cheat & Abuse (C&A) Chiefs .

You can find the nicks and email addresses of all supervisors and chiefs on the . Note that some people are very busy and that handling your mail can take a few days. Please be patient.

ClanBase can be a bit overwhelming and confusing at first. When navigating through ClanBase remember these things

• The menu on the left is your main navigation tool
• The toolbar at the top of each page contains your private links; these links are only shown when you are logged in.
• Almost everything is clickable: you can easily go from the newspage to a specific match (by clicking on the triangle next to a match), from a match to the corresponding ladder and from the ladder to the warhistory from a clan. To go back one page, just hit the Back button in your browser.

ClanBase Ladders

There are separate ladders for all games and gametypes ('mods'). For each game(type), you can join the national and/or the European/international ladder. The rating system, based on ELO just like chess and tennis, is explained below.

Your ladder supervisor can be found on the rating page of each ladder, in the top right hand corner of the 'Ladder Information' box.

Rating changes depend only on whether the match result was a victory, a defeat or a draw. Like in any ELO system, how many points you gain after a win (or lose after a defeat) depends on the rating difference between you and your opponent before the match. The ELO formula is very complicated, but the following easy examples will give you a good idea:

• Beating an opponent with the exact same rating gets you 60 points.
• The maximum amount of points you can win for a single victory is 120, but to get this many points you'll have to beat an opponent who is 700 or more points ahead of you in the ranking. You already get a 100 points for beating an opponent who is 200 points ahead though.
• Beating lower ranked opponents gets you less than 60 points of course. If they were 200 points below you you only gain 20 points, if they were 300 points below you only 10 points, and if they were 400 points below you get a mere 5 points.
• The number of points you can win and the number of points you can lose always add up to 120. So if you can only win 30 points with a victory, you can lose 90 points with a defeat.

If a match ends in a draw you will gain points if your opponent was ranked higher, or lose points if they were ranked lower. The amount of points gained/lost for a draw is equal to half the points you'd get for a win minus half the points you'd lose for a loss. An easier way to calculate it is to take the amount of points you'd get for a victory and substract 60.

You can check the rating system using .

Note: The number 1 of each ladder has no rating points. For more information check how to become number 1 of a ladder

Only the clanleader is allowed to enter or leave a ladder, using the 'Admin' link in the toolbar. When you join a ladder you start with 1000 points.

The ladder supervisor will first have to approve your clan before it is actually added to the ladders, this may take up to 30 hours. Please note that you are required to have enough clan members with GUIDs according to the team format described in the rules.

Only ladders that cover the region that your clan is from will show up on the ladder signup page. In some ladders you must have players from the ladder's region to join. Look out for the for your game to see if they apply for your ladders and regions.

First, make sure there are no matches on your Pending page; you can not leave a ladder if you still need to confirm a warresult, if you are challenged or have an open match conflict ! If there are no pending matches the clanleader can leave a ladder from the 'Admin' page.

If you want to join one of the 1on1 ladders you first have to register as a 1on1 player. During the registration process a dummy clan is made with only one member. This is needed because ClanBase only understands matches between clans and not individual players.
When you are registered as a 1on1 player you will have at least two 'Personalities': one for your real clan and one for your 1on1 'clan'. You can switch between the two on the 'Admin' page.
To register as a 1on1 player go to the 'Admin' page, section '1on1 player'.

The inactivity system applies to all ladders with more than 20 active clans. This way inactive clans will be automatically removed from all ladders, except from those which are so small that removing more clans would kill them. It's normal not to play often in small ladders anyway.

ClanBase puts any clan that hasn't played a match in the ladder for 8 weeks into hibernation. After two weeks in hibernation, the clan gets a penalty of 20 points. This gives them enough time to get back into the ladder without suffering an inactivity penalty. After 6 months of inactivity, a clan is removed from the ladder completely.

If you know that you won't be able to play matches for several weeks, you can put your clan yourself in hibernation. This will cost you 32 points.

The ladder leader does not have rating points like the other clans but is considered to have an infinite rating instead. This means that no matter how many points the clans right behind them gain by beating weaker clans, they'll never take the top spot. The only way for any clan to take the top spot is to challenge the current ladder leader and beat them. Only clans who were already ranked in the top 5 can make such challenges though, the others will first have to work their way up. The system forces the ladder leader to accept all challenges from top 5 clans, so no clan can hold on to its top position without defending it regularly.

Lower ranked clans can also challenge the ladder leader, but such challenges can be refused freely. If a ladder leader choses to accept such a challenge for sport and loses, they will be switched with the #2 ranked clan who then become the new ladder leader, while the lower ranked clan gets maximum points (120) for the victory.

If you would like to request a new ClanBase ladder for a new game, mod or an existing game and you think there will be enough interest from other clans to make it competitive - please start a petition (or vote for an existing petition) .
Then send an email to the main admin of the relevant game in the . Next, we will consider adding the ladder, based on the popularity of the game or mod and based on our relevant expertise in order to provide a great working ladder.

ClanBase Cups

ClanBase Cups are special tournaments that usually last two to three months and are aimed at serious and competitive clans. Each year consists of 2 official cup seasons, fall and spring. Furthermore, we organize summercups, often with a special theme.
Participating clans are divided into groupes. In the first series of matches in a Cup, clans battle for the first or second spot in their group. After that, play-offs are held.
Each Cup has it's own strict rules and regulations. The cup supervisors and their admins make sure these rules are applied.

The most prestigious cups, are the EuroCups, in which only the absolute top clans of Europe participate, similar to the European cup in soccer.
Another special kind of cup is the Nations Cup, in which national teams compete, similar to the UEFA cup in soccer.

ClanBase also can make the cup system available to other organisations so they can organize their own competitions in so-called hosted cups. In these cups, ClanBase is responsible for the technical operation of the system and not how the competition is run.

Only the fall and the spring cups are regarded as official seasons because part of the scene is not available during the summer.

The start of a Cup is announced on the main news page. The registration period is usually two weeks.

Starting your own cup requires dedication and usually a lot of work. First of all read this to check if you still feel up for that job.

Then gather all info you need and mail the Hosted Cup supervisor . Try to explain clearly what sort of cup you plan to run without writing too much. Be sure to include:

• Cup name
• Game
• Mod
• Team size
• Hid's, nicks and emails of the 2 supervisors

It can take a few days before all info is verified and the cup will be accepted or rejected. You will always get a mail back so just be patient and don't contact the Hosted Chief by IRC/Mail to ask when your cup will be made etc until you are mailed back.

Challenging

You can only challenge another clan with ClanBase if you are the leader of your clan or if your clanleader has assigned you as 'trustee' or as 'war-arranger'.
If you are clanleader, trustee or arranger you can challenge another clan from the 'Ladder' page, by clicking on the symbol with the two crossed swords (yes, that's what it's supposed to be)

When you're looking for an opponent in a ClanBase ladder, you need information about the clans, apart from what you hear through the grapevine and what you known from your own experience. The ladder pages give you some extra info: the rating position and the number of won and lost matches tell you something about the skills. The green square tells you something about the activity. And last but not least: the judge icon shows a page with how many matches the clan challenged themselves, how many times they did not show up and how often they cancelled a match. Next it shows the last matchreports written by opponents of the clan, which gives you an idea of what other people think about them.
This judge information is also available on every clanpage.

Let's assume you want to play against Clan B. When you challenge a clan, a match (in ClanBase parlance) is born. The lifecycle of a match is like this:

1. You challenge Clan B from the 'Ladder' page, by clicking on . The match will show up on your 'Pending' page under 'Outgoing challenges'. While a challenge has not yet been accepted, you can change the properties of the match, f.e. the date by clicking on the edit button at your pending page.
2. Clan B will see the challenge on their 'Pending' page: 'Incoming challenges'. They can choose to accept or decline the challenge. Let's assume they accept the challenge and that the match is played sometime later.
3. After the match is played, you or Clan B can enter the results on the 'Pending' page, under 'Results to be entered'. Let's assume you are the first to enter the results.
4. In the 'Pending' page of Clan B, the match will show up under 'Results: Results to be confirmed'. Only after Clan B confirms the result, the new ratings will be calculated

Notes:

• More information about declining challenges can be found in the ' How can I decline a challenge ?' section.
• You can challenge several opponents (as many as you like) for the same date and time. As soon as one opponent accepts the challenge, all the other challenges will be automatically cancelled. This should make filling your agenda a lot easier.
• The deadline for accepting a challenge is 7 days after the challenge or 7 days before the match, whichever is later. If by the deadline the opponent still hasn't reacted to the challenge, they get a penalty of 5 points. You can set an earlier deadline for accepting the challenge yourself, but then there is no penalty if the opponent doesn't react in time.
• Clanmembers can specify their availability for a match on the 'Agenda' page.
• You should enter the results of a match as quickly as possible. The same goes for confirming the results entered by the opponent. If there is a disagreement about the results and one of the clan refuses to accept the result go here.
• As you have seen by now, the 'Pending' page is an important page to check for match-arrangers.

Yes, just challenge your own clan and the type of match will automatically be set to 'Practice'. The 'match' will show up in the agenda of all members.

Both the and the specific game rules (follow link on the ladder page) apply. If the ladder rules for a specific game conflict with the general ladder rules, then the specific rules have precedence.

Some gametypes have optional rules which can be selected while challenging. Some of those can be declined. Declinable matchrules will be mentioned at the game specific rule page or while processing a incoming challenge (the 'Declinable matchrule' option will be shown). It's not possible to decline standard rules set by ClanBase.

Challenges can only be declined if there's a valid decline reason. Valid decline reasons are:

1. Counter challenge: You can't play on that date and/or time. You can make a Counter Challenge with a new date and/or time which your opponent can accept on their pending page.
2. Unequal match: You have more than 1100 points and it's your opponent's first match
3. Unequal match: There is a gap of 10 ranking positions and 100 points between you and your opponent
4. Busy in this ladder: If you already have 2 or more matches in the ladder (or 1 or more against the challenging clan) in the next 30 days
5. Declinable matchrule: You have been challenged with a declinable (optional) matchrule. The declinable matchrules are shown bold at the matchrules
6. Hibernate: Your clan will go into hibernate. Pick this option only if your clan will be inactive for a while since you will lose 32 points for it
   
   These options are only available for clans ranked number 1 of the ladder
   
7. Unequal match: The challenging clan is not ranked in the top 5 of the ladder
8. Resign: Using this option will make your clan lose it's number 1 position in the ladder

All options, except for the Counter challenge, will lead to a cancelation of the challenge.

Well, we are glad you asked ! Follow this to view a tour of the entire challenging proces.

No.

Matchresult

Matches that have been played automatically show up on your . If you are clanleader, trustee or war-arranger you can enter the result or confirm the result entered by the opponent. Options:

• The score of the match.
  Only fill in real match scores, possibly adjusted with punishments allowed by the rules. Filling in scores you can not proof might result in a cancel or losing of the match or even in deletion of your clan if the match is considered fake.
• The match was cancelled.
  You can not use this to cancel a match on your own; the other clan will have to agree.
• The opponent did not show up.
  A noshow is the punishment for a clan that doesn't show up or doesn't have enough players. The winning clans will receive 10 ladder points, the other clan will lose 10 ladder points.
• The opponent loses by forfeit.
  A forfeit is the default punishment for a clan violating the rules. Some rules specify other punishments so make sure you do not fill in the wrong score! The winning clans will receive 10 ladder points, the other clan will lose 120 ladder points.

The clanleader of your clan should mail the ladder supervisor. You can find his nick and the link to his account on the right side of the ladder. The mail should include:

• warid (wid)
• the reason why your clan entered the wrong score
• the reason why you didn't find out sooner
• links or an attachment (zip/rar!) with proof of the score you are claiming (we do not accept demos as proof for score, screenshots of the final scoreboard only).

Note that if any of these is missing, or the mail is made up in a way the supervisor can't properly read it, or the mail is abusive towards anyone, your complaint might be ignored.

If you played a match and you cannot enter the real score because you get an error message regarding a score total, contact your . Provide the supervisor with proof of the score and give them the error message you've received, as the supervisor will attempt to fix the problem for you.

The purpose of a demo rule is to prove certain rule violations. So if you DON'T suspect the opponent from cheating, then you don't need the demos.

However, if you DO suspect the opponent from breaking the rules, request the demos. If they don't want to upload them, make a match conflict. Include in the conflict report exactly which demos you want (which player and map) and what that demo exactly is supposed to proof. (note: game specific rules may demand even more, always read the ladder rules first!). Then just wait for the opponent to upload them, they have 3 days to do so. You got 4 case scenarios here:

1. The opponent doesn't upload your requested demos within 3 days:
   Just keep waiting till the supervisor handles the conflict. He will close the conflict in your favor if you didn't violate any rules yourself. No need to contact the supervisor, he will come on his own.
   
   
2. The opponent has uploaded the demos and you agree with the score now:
   Post a comment on the conflict saying that you now agree with the result. You can wait for a supervisor to come by or you can mail the crew member handling the conflict, include the war-id in the message and say that the clans have solved the conflict on their own.
   
   
3. The demo(s) doesn't prove the accusations you made:
   If you haven't got any other proof you will have to agree on the result.
   
   
4. The opponent has uploaded the demos and they prove my accusation:
   Provide the exact times in the demo that proof your accusations within the time limit specified in the rules. Then just wait for a supervisor, do not contact one.

What's cheating and what's not is described in the cup or ladder rules and in the .

Cheating in a ClanBase match:

• The score has not yet been accepted: make a match conflict. Make sure to supply all proof in the conflict immediately. In case of demos these must be uploaded somewhere (preferable ClanBase ftp) and linked in the conflict comment and you must specify the exact time(s) (minutes/seconds) where the cheating is proven. Admins will not look at entire demos.


• The score has already been accepted: see the .

Cheating outside ClanBase:

You must submit absolute proof of the cheat, and absolute proof of the player's identity (IP match / GUID etc is the best way to do this). If there is any doubt about either of these requirements the report will be rejected. The report can be submitted . Processing the reports may take some time, after which the cheat will either appear on the , or the report will have been rejected.
Anyone making deliberate false accusations will be severely dealt with under the rules regarding abusive behavior.

In the case your opponent never showed up for the match you can enter 'Noshow' as matchresult. This 'result' has to be confirmed by the opponent. A confirmed Noshow results in 10 ranking points being transferred from the forfeiting clan to their opponent and the match is also recorded as a loss for the forfeiting clan.

A matchresult is confirmed automatically four days after that score was last edited. To prevent a wrong score from being confirmed or to prevent endless scoreswitching make it a match conflict! If the score is not automatically confirmed and there is no match conflict, something has gone wrong and you should contact your Ladder Supervisor to have it fixed. If you don't know who that is, surf to the main ladder page and look at the right menu.

See the sections above to determine if you really need to create an official match conflict. And if you do, please consider talking to your opponent to get things worked out. This is better for two reasons:

• A match conflict is shown on your judge page and never looks good - even if you are right.
• A match conflict can take quite some time to be processed.
• If you make several match conflicts without good reason, your clan will be deleted for being a nuisance.

If you really need to create one, be sure to read and follow the exactly. You can create a match conflict by selecting that option when you don't agree with the result entered by the opponent. Note that you can not start a match conflict during the first 24 hours after the match time. Use this time to talk with your opponent.

Please bare in mind that it takes much time to solve the many conflicts that are issued. So please be patient until yours is handled. Sometimes it can take 3 to 4 weeks or even more. Please don't bother us until your conflict is pending for more than 3 months.

When you play a clan that has just entered the ladder, you get half the points you would normally get. Why is that ?
If a clan enters the ladder, their ranking (1.000 points) usually does not reflect their real strength. Only after several matches are played, a clan will arrive at the right spot in the ladder. It would be unfair to gain a lot of points by beating a newbie clan only because they are ranked too high.
This system is in effect for clans that have only played three matches or less in a particular ladder.

Your clan

New clans are created on the spot after filling in the form. The supervisor will first have to approve it before it is actually added to the ladder or cup it signed up for, this may take up to 30 hours. Please note that you are required to have enough clan members with GUIDs according to the team format described in the rules before you are allowed to join a ladder or cup.