You may use this page to create a new HelpDesk Ticket.
HelpDesk Tickets allow us to process your case without your details being published on public forums.
Only you and our Support Team will have access to the details of your case.
Please do not use this page to register claims of cheating or to appeal a ban.
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| Email Address Change (with GUID screenshot)
If your email address is incorrectly entered and you have a GUID registered,
you should create a ticket using your (new) e-mail address (make sure it's not in use already) and your account HID.
You must provide proof that the GUID, and therefore account, belongs to you by making a screenshot of your GUID in-game
as explained here.
Password Reset (with GUID screenshot)
You can request a password reset on the Lost Password page.
If your account has not been used for a long period, then your identity may need to be confirmed by a clanleader or trustee.
If there are no active clan members able to confirm your identity and you have a GUID registered,
you should create a HelpDesk Ticket including an in-game GUID screenshot as explained here.
Duplicate GUID (with GUID screenshot)
If you cannot register your GUID because it is already registered with somebody else's account,
please create a ticket including the HID or the link to the other account in the message (This link will show up in the error message you get).
To prove it's actually your GUID, please attach an in-game GUID screenshot as explained here.
Before submitting a ticket, please read the guidelines here: |
Note: When you submit this form you will be forwarded to the ClanBase Support Center.
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