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You may use this page to create a new HelpDesk Ticket. HelpDesk Tickets allow us to process your case without your details being published on public forums. Only you and our Support Team will have access to the details of your case. Please do not use this page to register claims of cheating or to appeal a ban. | |
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| Email Address Change (with GUID screenshot)
If your email address is incorrectly entered and you have a GUID registered, you should create a ticket using your (new) e-mail address (make sure it's not in use already) and your account HID. You must provide proof that the GUID, and therefore account, belongs to you by making a screenshot of your GUID in-game as explained here. IMPORTANT: If you do not have a GUID registered that will confirm your identity, you must make a post on the HelpDesk forum, so that your clanleader can confirm your identity. If you are the clanleader, then ask a trustee or two clanmembers to reply to the message. Your identity can not be confirmed by others in a HelpDesk Ticket. |